Terms of service

Terms & Conditions

Welcome to Skin11.11! By accessing our website and making purchases, you agree to the following Terms and Conditions. Please read these carefully before using our services. If you do not agree with any part of these terms, please do not use our site or services.

1. General Information

  • Skin11.11 ("we," "our," "us") is an e-commerce platform offering Asian beauty products, including skincare, makeup, and other related items.
  • All users must be at least 18 years old or have permission from a legal guardian to make purchases on our site.

2. Product Information and Pricing

  • We strive to provide accurate descriptions, images, and prices for all products. However, we cannot guarantee that all information is error-free, complete, or current.
  • Prices are subject to change without prior notice. Promotions and discounts may also change and may not be applied retroactively.

3. Order Placement and Acceptance

  • Once an order is placed, you will receive an order confirmation via email. This confirmation does not signify acceptance of the order, only acknowledgment of receipt.
  • We reserve the right to cancel any order at our discretion, especially in cases of suspicious activity or errors in pricing and availability.
  • If an item is unavailable after your order is placed, we will notify you, and you will have the option to select an alternative item or cancel your order for a full refund.

4. Shipping and Delivery

  • We currently offer shipping within [specific regions/countries if limited]. Shipping fees and estimated delivery times will be displayed at checkout.
  • Skin11.11 is not responsible for delays due to unforeseen circumstances such as customs, natural disasters, or courier delays. Any additional taxes, duties, or fees imposed by the destination country are the responsibility of the buyer.

5. Returns and Exchanges

  • Due to the nature of our products, Skin11.11 does not accept returns or exchanges on any items. All sales are final.
  • If an item arrives damaged or defective, please contact us within 48 hours of receipt with photographic proof. In such cases, we will work with you to resolve the issue, which may include a replacement or refund at our discretion.

6. Payment and Security

  • We accept major credit cards, debit cards, and other payment options as listed at checkout.
  • Your payment details are securely processed and encrypted to ensure privacy and security. Skin11.11 does not store credit card details on its servers.

7. Discount Codes and Promotions

  • Promo codes are valid for one-time use per customer unless otherwise stated. Codes cannot be applied to previous orders.
  • Discount codes cannot be combined with other offers or promotions unless explicitly mentioned.

8. Limitation of Liability

  • Skin11.11 is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or site.
  • We recommend performing a patch test before using any new skincare products, especially if you have sensitive skin or known allergies.

9. Changes to Terms and Conditions

  • Skin11.11 reserves the right to amend these Terms & Conditions at any time. Changes will be posted on this page and, where appropriate, notified to you by email.

Contact Us

For questions or concerns regarding our Terms & Conditions, please contact us at helloskin11.11@gmail.com